1kbd Privacy Policy — How Your Information Is Protected

1kbd (hereinafter referred to as "we" or "the Platform") is a trusted online gaming platform committed to providing a safe and enjoyable gaming experience for players in Bangladesh and around the world. This Privacy Policy explains how 1kbd collects, uses, stores, and protects your personal information.

This policy applies to the 1kbd website, mobile app, and all associated services. It takes effect whenever you create an account, play a game, or use any feature on our platform.

• This policy is published in both Bengali and English; in the event of any dispute, the English version shall prevail.
• 1kbd services are not available to anyone under 18 years of age.
• 1kbd reserves the right to update this policy at any time. Continued use of the platform after any changes constitutes acceptance of the updated policy.
• This Privacy Policy is prepared in accordance with international data protection standards.

1kbd only collects the information necessary to provide you with the best possible service. The table below gives a detailed breakdown of the data we collect.

1kbd uses the information it collects solely for legitimate and transparent purposes. Our core data principles are minimal use and full transparency.

• Account management: To verify registration and login, and to ensure account security.
• Payment Processing: To process deposits and withdrawals quickly and accurately.
• KYC verification: To verify identity for legal compliance and fraud prevention.
• Customer support: To provide you with fast and effective resolution of your issues.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communication: To keep you informed about new offers and bonuses (with the option to opt out).
• Legal compliance: To meet regulatory requirements and comply with legal obligations.
• Security Monitoring: To detect suspicious activity and prevent money laundering.

Cookies are used on the 1kbd website and app to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and core platform operations. These cannot be disabled.
• Performance Cookies: Monitors site speed and performance. All collected data is fully anonymized.
• Functionality Cookies: Remembers your preferences (language, theme) so you don't have to set them every time.
• Analytics cookies: Helps improve our services by analyzing user behavior.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

1kbd never sells your personal information. However, limited data may be shared under specific circumstances.

• Payment Provider: Licensed payment gateways such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Licensed game software companies — minimal data required for game operation.
• Law enforcement: We may be required to share information with authorities under a court order or legal obligation.
• Regulatory Authority: Data required for audits and inspections by licensing authorities.
• Fraud Prevention Agency: With specialist agencies to prevent money laundering and online fraud.

1kbd follows the highest industry security standards to keep your data safe. Our security measures are multi-layered and continuously updated.

• Encryption: All data is protected by AES-256 encryption, the same standard used in the banking sector.
• Retention Period: Active account data is retained for as long as the account remains open. After account closure, data is kept for a maximum of 5 years as required by law.
• Firewall: Servers are protected by advanced firewalls and intrusion detection systems.
• Two-Step Verification: Two-Factor Authentication is available as an added layer of security for your account.
• Regular Audits: Third-party security experts regularly audit and test our systems.
• Data Backup: Regular backups are maintained at a secure off-site location.

1kbd believes you should have full control over your personal information. Under international privacy laws, you have the following rights.

• Right to access: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict the use of your data to specific purposes.
• Right to Portability: You can request your information in a structured, portable format.
• Right to object: You can opt out of marketing communications or profiling at any time.

1kbd strictly refrains from providing services to anyone under the age of 18. Child protection is one of our highest priorities.

• Age verification is mandatory at registration. Additional documentation may be requested in cases of doubt.
• If we become aware that a user is under 18, their account will be closed immediately.
• Any data collected from a minor is deleted immediately upon discovery.
• If you suspect a minor is using our platform, please notify our support team.

1kbd may update this Privacy Policy from time to time. Changes may be driven by new service launches, legal requirements, or security improvements.

• You will be notified in advance via your registered mobile number or email of any significant changes.
• The date of each update will be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to any changes, you may request to close your account.

If you have any questions or concerns about this Privacy Policy, please get in touch with us. 1kbd's dedicated privacy team is ready to resolve your request promptly.

• Live Chat: 24/7 Support — for the fastest resolution to your queries.
• Email: [email protected] — response within 48 hours.
• Response Time: Privacy-related requests are handled within a maximum of 30 days.